Business & Professional


Course Title: Level 5 Operations / Departmental Manager Apprenticeship
Course Code: AD023

Department: Business & Professional
Course Type: Apprenticeship

Managers in this role are often responsible for setting and supporting organisational objectives, and are involved in strategic decisions as well as the management of people. This level 5 apprenticeship will help you to develop these skills as well as many others, to help increase your confidence in a middle management role.



Level 5 Operations / Departmental Manager

Course Content

You will be required to undertake and have an understanding of a number of different core skills, knowledge and behaviours in order to complete this apprenticeship. These include:

Operational management principles - including operational planning, contingency planning and continuous improvement
Business management principles - including business development, business finance, sales and marketing
Project management - including business change, prioritisation techniques and time, resource and risk management
Performance management - including achieving targets, delivering objectives and setting KPIs
Leadership and management techniques - including coaching and mentoring, delegation, decision making, recruitment and problem solving
Relationship management - including negotiation and networking skills and partner, stakeholder and supplier management
Communications - including active listening, interpersonal skills, report writing and digital, verbal, non-verbal and written communication skills

If you do not already hold level 2 functional skills in maths and English (GCSE grade 4 or C), you will need to achieve this level prior to taking the End Point Assessment.

You will be able to register as a full member of the Chartered Management Institute (CMI) and Institute of Leadership and Management (ILM).

If you have 3 years management experience you will be able to apply for chartered manager status through the CMI.

Delivery of this course is in the workplace, with weekly workshops held at college.

Entry Requirements

GCSE Grade 4 or C in maths and English or level 2 functional skills in maths and English. Entry is subject to a successful interview and you will undertake an initial assessment in maths and English regardless of previous qualifications. You must be working under a suitable and relevant contract of employment for a minimum of 30 hours a week. If you do not have an employer, we may be able to help you find one.

Next Steps

You will have the opportunity to progress on to a higher level apprenticeship standard or to continue working within the industry.

Career Opportunities

Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Dates & Fees

Start Date End Date Start Time End Time Mode of Attendance Days of the Week No of sessions
We run on demand. Contact us for dates. Apprenticeship Thu
Total Fee Full Cost Total Fee 19-23 Total Fee 24+

Additional Costs

You will need access to a PC/laptop to develop your e-portfolio.

Location & Contact Details


Kingston Maurward College Main Campus | Directions


Course Helpline 01305 215215

Email us

Materials Required

Notepad, Pen, Folder, Memory stick, any additional study materials such as textbooks.


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