Level 5 Operations / Departmental Manager
You will be required to undertake and have an understanding of a number of different core skills, knowledge and behaviours in order to complete this apprenticeship. These include:
Operational management principles - including operational planning, contingency planning and continuous improvement
Business management principles - including business development, business finance, sales and marketing
Project management - including business change, prioritisation techniques and time, resource and risk management
Performance management - including achieving targets, delivering objectives and setting KPIs
Leadership and management techniques - including coaching and mentoring, delegation, decision making, recruitment and problem solving
Relationship management - including negotiation and networking skills and partner, stakeholder and supplier management
Communications - including active listening, interpersonal skills, report writing and digital, verbal, non-verbal and written communication skills
If you do not already hold level 2 functional skills in maths and English (GCSE grade 4 or C), you will need to achieve this level prior to taking the End Point Assessment.
You will be able to register as a full member of the Chartered Management Institute (CMI) and Institute of Leadership and Management (ILM).
If you have 3 years management experience you will be able to apply for chartered manager status through the CMI.
Delivery of this course is in the workplace, with weekly workshops held at college.
GCSE Grade 4 or C in maths and English or level 2 functional skills in maths and English. Entry is subject to a successful interview and you will undertake an initial assessment in maths and English regardless of previous qualifications. You must be working under a suitable and relevant contract of employment for a minimum of 30 hours a week. If you do not have an employer, we may be able to help you find one.
You will have the opportunity to progress on to a higher level apprenticeship standard or to continue working within the industry.
Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.
Dates & Fees
|Start Date||End Date||Start Time||End Time||Mode of Attendance||Days of the Week||No of sessions|
|We run on demand. Contact us for dates.||Day Release||Thu|
|Total Fee Full Cost||Total Fee 19-23||Total Fee 24+|
You will need access to a PC/laptop to develop your e-portfolio.
Notepad, Pen, Folder, Memory stick, any additional study materials such as textbooks.
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