Level 3 Retail Team Leader


Course Title: Level 3 Retail Team Leader
Course Code:

Department: Business and Professional
Course Type: Apprenticeship

Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. Retail team leaders gain the most of their team on a day to day basis, ensuring they are fully trained and work effectively and to the best of their ability.


Course Content

You will be required to demonstrate your knowledge, skills and behaviours across different areas of retail. These include: Customer Business Financial Leadership Marketing Communication Sales and Promotion Product and Service Merchandising Stock Technology Developing self and others Team performance Legal and governance Diversity

Entry Requirements

5 GCSE’s at Grade D/3 or above (including English and maths) or other equivalent vocational qualifications. Learners must achieve English and maths at Level 1 prior to completion of this apprenticeship. Other entry requirements may be set by individual employers.

Next Steps

The successful apprentice will have the opportunity to progress on to a higher level apprenticeship standard.

Career Ops

Progression from this apprenticeship could be into a junior retail management position.

Dates & Fees

Start Date End Date Start Time End Time Mode of Attendance Days of the Week No of sessions Total Fee Full Cost Total Fee 19-23 Total Fee 24+

Course Length

Additional Costs

Learners will need access to a PC/laptop to develop their e-portfolio.

Location & Contact Details



Material Required

Notepad, pen, folder.