Business and Professional

Introduction

Course Title: Level 3 Retail Team Leader
Course Code:

Department: Business and Professional
Course Type: Apprenticeship



Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. Retail team leaders gain the most of their team on a day to day basis, ensuring they are fully trained and work effectively and to the best of their ability.

Overview

Course Content

You will be required to demonstrate your knowledge, skills and behaviours across different areas of retail. These include:
Customer
Business
Financial
Leadership
Marketing
Communication
Sales and Promotion
Product and Service
Merchandising
Stock
Technology
Developing self and others
Team performance
Legal and governance
Diversity

Next Steps

The successful apprentice will have the opportunity to progress on to a higher level apprenticeship standard.

Career Opportunities

Progression from this apprenticeship could be into a junior retail management position.