Business & Professional


Course Title: Level 3 Retail Team Leader Apprenticeship
Course Code: PD039

Department: Business & Professional
Course Type: Apprenticeship

The Level 3 Retail Team Leader Apprenticeship is designed to provide you with the knowledge, skills and behaviours required to carry out your job role and to support your future progression within the retail sector.

You may be managing and supporting a small team of retail assistants, or a department. Your role will be to motivate the team and to help the company achieve their goals and objectives.



Level 3 Retail Team Leader

Course Content

You will be required to undertake and have an understanding of a number of different core skills, knowledge and behaviours in order to complete this apprenticeship. These include:

Retail principles and practices - including brand standards, competition, customer service and feedback and sales and marketing
Business principles and practices - including product knowledge, resource management, revenue and unique selling points
Merchandising - including retail calendar, local needs, stock control and management
Leadership - including decision-making, taking responsibility and coaching and supporting staff
Team management - including coaching, conflict management, training and development and team dynamics
Communications - including face-to-face, online, verbal and non-verbal skills
Health and safety practices, standards and legislation within a retail environment

If you do not already hold level 2 functional skills in maths and English (GCSE grade 4 or C), you will need to achieve this level prior to taking the End Point Assessment.

Entry Requirements

GCSE Grade 4 or C in maths and English or level 2 functional skills in maths and English. Entry is subject to a successful interview and you will undertake an initial assessment in maths and English regardless of previous qualifications. You must be working under a suitable and relevant contract of employment for a minimum of 30 hours a week. If you do not have an employer, we may be able to help you find one.

Next Steps

You will have the opportunity to progress on to a higher level apprenticeship standard or to continue working within the industry.

Career Opportunities

Junior manager withing the retail industry.

Dates & Fees

Start Date End Date Start Time End Time Mode of Attendance Days of the Week No of sessions
We run on demand. Contact us for dates. Apprenticeship
Total Fee Full Cost Total Fee 19-23 Total Fee 24+

Additional Costs

You will need access to a PC/laptop to develop your e-portfolio.

Location & Contact Details


Kingston Maurward College Main Campus | Directions


Course Helpline 01305 215215

Email us

Materials Required

Notepad, pen, folder.


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