Business & Professional


Course Title: Level 3 Hospitality Supervisor Apprenticeship
Course Code: PD056

Department: Business & Professional
Course Type: Apprenticeship

If you have a passion for providing excellent customer service, meeting new people and working within a busy environment, then a hospitality apprenticeship could be for you. At level 3, it is expected that you would have worked in an operational role within the industry before starting this apprenticeship.

Hospitality supervisors provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role.



Level 3 Hospitality Supervisor

Course Content

You will be required to undertake and have an understanding of a number of different core skills, knowledge and behaviours in order to complete this apprenticeship. These include:

Customer service principles and practices - including building customer profiles, brand standards and creating customer centric cultures
Business principles and practices - including financial and risk management, operating procedures and sales and marketing
Leadership - including acting as a role model, leadership styles and supervisory management skills
Team management - including performance and resource management and motivating and supporting team members
Specialist bar, concierge, events, food and beverage, front office, hospitality outlet or house keeping supervising skills
Health and safety standards, regulations and legislation within a hospitality environment

If you do not already hold level 2 functional skills in maths and English (GCSE grade 4 or C), you will need to achieve this level prior to taking the End Point Assessment.

Entry Requirements

GCSE Grade 4 or C in maths and English or level 2 functional skills in maths and English. Entry is subject to a successful interview and you will undertake an initial assessment in maths and English regardless of previous qualifications. You must be working under a suitable and relevant contract of employment for a minimum of 30 hours a week. If you do not have an employer, we may be able to help you find one.

Next Steps

You will have the opportunity to progress on to a higher level apprenticeship standard or to continue working within the industry.

Career Opportunities

Hospitality Manager

Dates & Fees

Start Date End Date Start Time End Time Mode of Attendance Days of the Week No of sessions
We run on demand. Contact us for dates. Apprenticeship
Total Fee Full Cost Total Fee 19-23 Total Fee 24+

Additional Costs

You will need access to a PC/laptop to develop your e-portfolio.

Location & Contact Details


Kingston Maurward College Main Campus | Directions


Course Helpline 01305 215215

Email us

Materials Required


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