Level 3 Customer Service Specialist Apprenticeship
Course Title: Level 3 Customer Service Specialist Apprenticeship
Course Code: PD026
This apprenticeship will enable you to be a ‘professional’ for direct customer support within all sectors and organisation types. You will be an advocate of Customer Service and act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You will often be an escalation point for complicated or ongoing customer problems.
Level 3 Customer Service Specialist
You will be required to undertake and have an understanding of a number of different core skills, knowledge and behaviours in order to complete this apprenticeship. These include:
Providing a positive customer experience
Written and verbal communication skills
How to handle complaints or pass them onto a manager
Managing complex situations calmly and efficiently
Understand the impact customer service has on an employer's reputation
If you do not already hold level 2 functional skills in maths and English (GCSE grade 4 or C), you will need to achieve this level prior to taking the End Point Assessment.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management.
GCSE Grade 4 or C in maths and English or level 2 functional skills in maths and English.
Entry is subject to a successful interview and you will undertake an initial assessment in maths and English regardless of previous qualifications.
You must be working under a suitable and relevant contract of employment for a minimum of 30 hours a week. If you do not have an employer, we may be able to help you find one.
You will have the opportunity to progress on to a higher level apprenticeship standard or to continue working within the industry.
You could be employed in various types of working environments including contact centres, retail, webchat, service industry or any customer service point.
Dates & Fees
||Mode of Attendance
||Days of the Week
||No of sessions
||Total Fee Full Cost
||Total Fee 19-23
||Total Fee 24+
You will need access to a PC/laptop to develop your e-portfolio.
Location & Contact Details
Notepad, Pen, Folder, Memory stick, any additional study materials such as textbooks.