Level 2 Retailer Apprenticeship


Course Title: Level 2 Retailer Apprenticeship
Course Code: PD038

Department: Business & Professional
Course Type: Apprenticeship

The Retail industry offers many exciting career opportunities. You could work in a variety of shops and other retail establishments such as small boutiques, large high street chains, supermarkets and well known department stores are just a few examples. More specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments for example in telephone, on-line and mail order retail.



Level 2 Retailer

Course Content

You will be required to undertake and have an understanding of a number of different core skills, knowledge and behaviours in order to complete this apprenticeship. These include: Retail principles and practices - including brand standards, building rapport and customer loyalty Business principles, standards and practices - including achieving targets, brand value and marketing and promotion Sales and promotion principles and techniques - increasing sales, repeat business and sales opportunities Customer service principles and practices - including customer profiles, dealing with customers and meeting expectations Customer communication - including active listening, face-to-face, online, telephone and written communication Health and safety practices, standards and legislation within a retail environment If you do not already hold Level 1 Functional Skills in maths and English (GCSE grade 2 or E), you will need to achieve this level and take the test for Level 2 Functional Skills in maths and English prior to taking the end-point assessment.

Entry Requirements

GCSE grade 2 or E in maths and English or level 1 functional skills in maths and English. Entry is subject to a successful interview and you will undertake an initial assessment in maths and English regardless of previous qualifications. You must be working under a suitable and relevant contract of employment for a minimum of 30 hours a week. If you do not have an employer, we may be able to help you find one.

Next Steps

You will have the opportunity to progress on to a higher level apprenticeship standard or to continue working within the industry.

Career Ops

This apprenticeship provides an ideal stepping stone into specialist, team leading, supervisory or first line management roles within retail and higher level training and apprenticeships.

Dates & Fees

Start Date End Date Start Time End Time Mode of Attendance Days of the Week No of sessions Total Fee Full Cost Total Fee 19-23 Total Fee 24+

Course Length

Additional Costs

You will need access to a PC/laptop to develop your e-portfolio.

Location & Contact Details




Material Required

Notepad, pen, folder.