Business & Professional

Introduction

Course Title: Level 2 Hospitality Team Member Apprenticeship
Course Code: PD055

Department: Business & Professional
Course Type: Day Release



If you have a passion for providing excellent customer service, meeting new people and working within a busy environment, then a hospitality apprenticeship could be for you.

The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.

Overview

Qualification

Level 2 Hospitality Team Member

Course Content

You will be required to undertake and have an understanding of a number of different core skills, knowledge and behaviours in order to complete this apprenticeship. These include:

Customer service principles, including customer satisfaction and meeting expectations
Business knowledge such as achieving targets, handling payments and stock, and unique selling points
Communicating with customers
Personal conduct
Team working, including leadership and supporting team members
Specialist skills: alcoholic drinks, barista, concierge and guest, conference and events, food and drink, food production, house-keeping, reception or reservations
Health and safety law, standards and regulations relevant to hospitality

If you do not already hold Level 1 Functional Skills in maths and English (GCSE grade 2 or E), you will need to achieve this level and take the test for Level 2 Functional Skills in maths and English prior to taking the end-point assessment.

Entry Requirements

GCSE grade 2 or E in maths and English or level 1 functional skills in maths and English. Entry is subject to a successful interview and you will undertake an initial assessment in maths and English regardless of previous qualifications. You must be working under a suitable and relevant contract of employment for a minimum of 30 hours a week. If you do not have an employer, we may be able to help you find one.

Next Steps

You will have the opportunity to progress on to a higher level apprenticeship standard or to continue working within the industry.

Career Opportunities

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers.

Dates & Fees

Start Date End Date Start Time End Time Mode of Attendance Days of the Week No of sessions
We run on demand. Contact us for dates. Day Release
Total Fee Full Cost Total Fee 19-23 Total Fee 24+

Additional Costs

You will need access to a PC/laptop to develop your e-portfolio.

Location & Contact Details

Location

Kingston Maurward College Main Campus | Directions

Helpline

Course Helpline 01305 215215

Email us

Materials Required

Notepad, pen, folder.

Gallery

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