Some of the knowledge, skills and behaviour aspects you will cover will include:
How to comply with the Health & Safety at Work Act, Manual Handling regulations, the abrasive wheel regulations and the legislation relevant to the role of Service Engineer
The company staff handbook, the chain of command, workplace procedures e.g. Daily time sheets, job cards, parts requisitions processes, use of pre-delivery procedures and maintenance schedules
How to record information, maintain accurate customer service records and communicate with customers and colleagues using verbal and handwritten methods whilst observing customer care practices
Workshop practices, the identification and application of tools and equipment used in service and maintenance operations. This will typically include knowledge of the care and storage of tools and equipment.
Methods of thermally and chemically joining metals and components. This knowledge will be used in the context of performing service and maintenance operations to machinery and equipment.
The operating principles of machinery, plant and equipment within the chosen land-based service engineering sector.
Underpinning service, maintenance and repair principles and practices, typically including machinery and component conformity procedures, tolerances, pre-load, end float, backlash, component sealing, system bleeding, alignment, balance, calibration, removal of corroded components etc.
How to access and interpret technical data relating to machinery and equipment service and maintenance operations
How to handover machinery, plant and equipment to the control and use of others in the workplace
Emergency First Aid.
The successful apprentice will have the opportunity to progress on to a higher level apprenticeship standard.