Business and Professional


Course Title: Intermediate Apprenticeship in Retail
Course Code: PD220

Department: Business and Professional
Course Type: Apprenticeship

The Retail Apprenticeship is designed to provide apprentices with the knowledge, skills and understanding they require to carry out their job role and to support their future progression within the retail sector. Intermediate apprentices will train as Sales Assistants, Customer Service Assistants and Stockroom Assistants as well as more specialist roles such as Beauty Consultants.



Level 2 Diploma in Retail Skills

Course Content

Dealing with deliveries
Displaying stock
Customer service
Stock handling
Health and safety
Handling food products
Handling money and payments
Working effectively as a retail team member
Employer Rights and Responsibilities (ERR) in the Logistics Industry
Personal Learning and Thinking Skills (PLTS)
Functional Skills in English and/or maths depending upon GCSE achievement.

Delivery of this Apprenticeship Framework is in the workplace. No college attendance is required.

Entry Requirements

Candidates need to be working in a retail environment to complete the apprenticeship with the whole apprenticeship being carried out in the workplace. Employers are looking for applicants who have a keen interest in providing high levels of customer service.

You will be required to find suitable relevant employment.

Next Steps

Advanced Apprenticeship in Retail.

Career Opportunities

Sales Assistant, Stock Room Assistant.