Business and Professional


Course Title: Intermediate Apprenticeship in Business & Administration
Course Code: AD010

Department: Business and Professional
Course Type: Apprenticeship

Business Administration Apprentices provide administrative support within an office environment such as solicitor’s offices, financial management companies, design companies, the NHS, and the Police Service.

Tasks can include:

Customer interaction by phone, email and face to face
Liaising with other members of staff/departments
Organising meetings
Processing incoming and outgoing mail
Data Entry



Level 2 Diploma in Business and Administration

Course Content

Business communication
Providing administration services
Producing business documents
Developing working relationships
Understand employer organisations
Manage personal performance
Employment Rights and Responsibilities (ERR)
Personal Learning and Thinking Skills (PLTS)
Functional Skills in English, maths and ICT depending upon GCSE achievement.

Delivery of this course is in the workplace, with weekly workshops held at college.

Entry Requirements

There are no formal entry requirements. You will need a strong interest in administration and be keen to learn new skills. GCSE maths, English and ICT A*-C are an advantage. You will be required to find suitable, relevant employment.

Next Steps

Advanced Apprenticeship in Business & Administration, Customer Service.

Career Opportunities

Business Support Officer, Administration Assistant, Office Junior, Receptionist.