Business and Professional

Introduction

Course Title: Hospitality Team Member
Course Code:

Department: Business and Professional
Course Type: Apprenticeship



A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

Overview

Course Content

Some of the knowledge, skills and behaviour aspects you will cover will include:
Recognise customer profiles in hospitality and how customers have different needs
Know the business vision and values, its main competitors, how it fits into the wider hospitality industry and how own area of work contributes to achieving business targets
Know how to support and influence the team positively, recognising how team members are dependent on each other to meet business objectives

Next Steps

The successful apprentice will have the opportunity to progress on to a higher level apprenticeship standard.

Career Opportunities

Progression from this apprenticeship is expected to be onto a hospitality supervisory or team leading role.