Business and Professional

Introduction

Course Title: Hospitality Team Member
Course Code:

Department: Business and Professional
Course Type: Apprenticeship



A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

Overview

Course Content

Some of the knowledge, skills and behaviour aspects you will cover will include:
Recognise customer profiles in hospitality and how customers have different needs
Know the business vision and values, its main competitors, how it fits into the wider hospitality industry and how own area of work contributes to achieving business targets
Know how to support and influence the team positively, recognising how team members are dependent on each other to meet business objectives

Entry Requirements

5 GCSE’s at Grade D/3 or above (including English and maths) or other equivalent vocational qualifications. Learners must achieve English and maths at Level 1 prior to completion of this apprenticeship. Other entry requirements may be set by individual employers.

Next Steps

The successful apprentice will have the opportunity to progress on to a higher level apprenticeship standard.

Career Opportunities

Progression from this apprenticeship is expected to be onto a hospitality supervisory or team leading role.

Dates & Fees

Start Date End Date Start Time End Time Mode of Attendance Days of the Week No of sessions
We run on demand. Contact us for dates. Apprenticeship
Total Fee Full Cost Total Fee 19-23 Total Fee 24+

Additional Costs

Learners will need access to a PC/laptop to develop their e-portfolio.

Location & Contact Details

Location

Kingston Maurward College Main Campus | Directions

Helpline

Course Helpline 01305 215215

Email us

Materials Required

Notepad, pen, folder.

Gallery

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