Business and IT and Professional


Course Title: Retail Advanced Apprenticeship (Sales Professional)
Course Code: PD224

The Retail Apprenticeship framework at Level 3 is designed to provide apprentices with the knowledge, skills and understanding they require to carry out their job role and to support their future progression within the retail sector. Level 3 apprentices will train as senior sales assistants, supervisors or team leaders.



Level 3 Diploma in Retail Skills (Sales Professional) (QCF)

Course Content

The qualification comprises of 3 sections:

- Level 3 Diploma in Retail Skills covering a wide range of work based units for you to choose from including: Auditing Stock, sourcing required goods, monitor food safety, manage staff to receive goods, maintain availability of goods, manage payment process, produce staff rotas, help customers to choose products, improve customer service and working effectively as a retail team member to support others.

- Technical certificate in Retail Knowledge providing a levelf knowledge of the whole retail Industry and covering topics such as selling, customer service, managing risks to health and safety, security and loss prevention, operation of payment process, effective store operations, team effectiveness and management of stock.

- Functional skills in Maths and/or English depending upon GCSE achievement.

Entry Requirements

Candidates need to be working in a retail environment to complete the apprenticeship with the whole apprenticeship being carried out in the workplace. Employers are looking for applicants who have a keen interest in providing high levels of customer service and can be flexible with their skills and either in a senior sales assistant role, supervisory role or working towards one.

Career Opportunities

On completion of this Apprenticeship, apprentices will be competent to works as a senior sales assistant or team leader. Following further training and development, apprentices may wish to progress into more senior roles such as team or branch managers.