Kingston Maurward Business and IT

Introduction

Course Title: Intermediate Apprenticeship in Hospitality
Course Code: PD081



Our Hospitality apprenticeships specialise in the Front of House Reception area, so if you have a passion for providing excellent customer service, meeting new people and working within a busy environment, then these apprenticeships are for you.

Overview

Qualification

Level 2 NVQ Diploma in Hospitality Supervision and Leadership

Course Content

Maintain a Safe Working Environment
Work Effectively as Part of a Team
Give Customers a Positive Impression
Principles of Customer Service in Hospitality
Employer Rights and Responsibilities (ERR) in the Logistics Industry
Personal Learning and Thinking Skills (PLTS)
Functional Skills in English and/or maths depending upon GCSE achievement.

Entry Requirements

There are no formal entry requirements. You must have an interest and passion for Customer Service and meeting new people. GCSE English, maths and ICT Grade A*-C would be an advantage. However where required, Functional Skills will be completed. You will be required to have suitable relevant employment.

Next Steps

Advanced Apprenticeship in Business & Administration / Customer Service /Hospitality.

Career Opportunities

This is the perfect qualification for someone working in a Reception role within the Hospitality Industry.