NVQ Certificate in Customer Service
Principles of customer service
Understanding employer organisations
Communicate verbally with customers
Process information about customers
Resolve customer service problems
Employer Rights and Responsibilities (ERR) in the Logistics Industry
Personal Learning and Thinking Skills (PLTS)
Functional Skills in English and/or maths depending upon GCSE achievement.
Delivery of this Apprenticeship Framework is in the workplace. No college attendance is required.
There are no formal entry requirements for this Apprenticeship but you will be expected to find suitable relevant employment where they offer a service to customers. Employers are looking to attract applicants who have a keen interest in providing excellent customer service and working as part of a team. They expect applicants to demonstrate a “can do” attitude and have basic numeracy and literacy skills on which to build their customer service skills.
Advanced Apprenticeship in Customer Service.
With additional training, intermediate apprentices may be able to progress in their careers to roles including Customer Relationship Manager, Customer Service Team Leader, Customer Service Supervisors and Managers, Senior Customer Service Advisers or a wide range of other Customer Service related roles.