Business and IT and Professional

Introduction

Course Title: Hospitality (Supervision and Leadership) Advanced Apprenticeship
Course Code: PD082



Our Hospitality apprenticeships specialise in the Front of House Reception area, so if you have a passion for providing excellent customer service, meeting new people and working within a busy environment, then these apprenticeships are for you!

Overview

Qualification

City & Guilds Level 3 NVQ Diploma in Hospitality Supervision and Leadership

Course Content

Units:

- Provide Leadership for Your Team
- Develop Productive Working Relationships
- Contribute to the Control of Resources
- Maintain a Safe Working Environment
- Improve Customer Service
- Principles of Leading a Team
- Supervision of Operations

Along with the mandatory units, you are required to complete a set number of optional units, which you are able to choose based on the environment you are working in and the job role you have.
Additional course content - Functional Skills in English and/or maths depending upon GCSE achievement.

Entry Requirements

In order to apply for a place on the Advanced Apprenticeship, you must have completed a Level 2 Apprenticeship in Hospitality OR have a minimum of 9 months experience working in the Hospitality industry. GCSE Math, English and ICT Grade A*-C would be an advantage. However where required Functional Skills will be completed. You will be required to find suitable relevant employment.

Next Steps

Following completion of the Level 3 Apprenticeship, candidates are eligible to progress onto a Higher Apprenticeship in Hospitality Management, a Level 4/5 Management qualification, a Foundation Degree in Hospitality Management or a range of Higher Education programmes.

Career Opportunities

Some of the career opportunities available to a Level 3 Apprentice include: - Head Receptionist - Front of House Manager - Duty Manager - Hotel General Manager