Business and IT and Professional

Introduction

Course Title: Hospitality (Front of House Reception) Intermediate Apprenticeship
Course Code: ITAPP



Our brand new Hospitality apprenticeships specialise in the Front of House Reception area, so if you have a passion for providing excellent customer service, meeting new people and working within a busy environment, then these apprenticeships are for you.

Overview

Qualification

City & Guilds Level 2 NVQ Diploma in Front of House Reception

Course Content

Units: •Maintain a Safe Working Environment •Work Effectively as Part of a Team •Give Customers a Positive Impression •Principles of Customer Service in Hospitality Along with the mandatory units, you are required to complete a set number of optional units, which you are able to choose based on the environment you are working in and the job role you have. Additional course content •Functional Skills Level 2 English •Functional Skills Level 2 Math Please note that Functional Skills are only completed if a candidate does not already hold the required pre-requisite.

Entry Requirements

There are no formal entry requirements. You must an interest and passion for Customer Service and meeting new people. GCSE Math, English and ICT Grade A*-C would be an advantage. However where required Functional Skills will be completed. You will be required to have suitable related employment.

Next Steps

Following completion of the Level 2 Apprenticeship, candidates are eligible to progress onto the Level 3 Advanced Apprenticeship in Business Administration or Customer Service. Depending on your job role you may also be able to progress to the Level 3 Advanced Apprenticeship in Hospitality Supervision and Leadership.

Career Ops

This is the perfect qualification for someone working in a Reception role within the Hospitality Industry. With further training you could find yourself as a Head Receptionist, Front of House Supervisor or a Duty Manager.