City & Guilds Level 2 NVQ Diploma in Front of House Reception
- Maintain a Safe Working Environment
- Work Effectively as Part of a Team
- Give Customers a Positive Impression
- Principles of Customer Service in Hospitality
Along with the mandatory units, you are required to complete a set number of optional units, which you are able to choose based on the environment you are working in and the job role you have.
Additional course content
- Functional Skills Level 2 English
- Functional Skills Level 2 Math
Please note that Functional Skills are only completed if a candidate does not already hold the required pre-requisite.
There are no formal entry requirements. You must an interest and passion for Customer Service and meeting new people.
GCSE Math, English and ICT Grade A*-C would be an advantage. However where required Functional Skills will be completed.
You will be required to have suitable related employment.
Following completion of the Level 2 Apprenticeship, candidates are eligible to progress onto the Level 3 Advanced Apprenticeship in Business Administration or Customer Service. Depending on your job role you may also be able to progress to the Level 3 Advanced Apprenticeship in Hospitality Supervision and Leadership.
This is the perfect qualification for someone working in a Reception role within the Hospitality Industry.
With further training you could find yourself as a Head Receptionist, Front of House Supervisor or a Duty Manager.