Business and IT and Professional


Course Title: Hospitality (Front of House Reception) Intermediate Apprenticeship
Course Code: PD081

Our brand new Hospitality apprenticeships specialise in the Front of House Reception area, so if you have a passion for providing excellent customer service, meeting new people and working within a busy environment, then these apprenticeships are for you.



City & Guilds Level 2 NVQ Diploma in Front of House Reception

Course Content


- Maintain a Safe Working Environment
- Work Effectively as Part of a Team
- Give Customers a Positive Impression
- Principles of Customer Service in Hospitality

Along with the mandatory units, you are required to complete a set number of optional units, which you are able to choose based on the environment you are working in and the job role you have.

Additional course content
- Functional Skills Level 2 English
- Functional Skills Level 2 Math

Please note that Functional Skills are only completed if a candidate does not already hold the required pre-requisite.

Entry Requirements

There are no formal entry requirements. You must an interest and passion for Customer Service and meeting new people. GCSE Math, English and ICT Grade A*-C would be an advantage. However where required Functional Skills will be completed. You will be required to have suitable related employment.

Next Steps

Following completion of the Level 2 Apprenticeship, candidates are eligible to progress onto the Level 3 Advanced Apprenticeship in Business Administration or Customer Service. Depending on your job role you may also be able to progress to the Level 3 Advanced Apprenticeship in Hospitality Supervision and Leadership.

Career Opportunities

This is the perfect qualification for someone working in a Reception role within the Hospitality Industry. With further training you could find yourself as a Head Receptionist, Front of House Supervisor or a Duty Manager.