Kingston Maurward Business and IT

Introduction

Course Title: Advanced Apprenticeship in Hospitality
Course Code: PD082



Our Hospitality apprenticeships specialise in the Front of House Reception area, so if you have a passion for providing excellent customer service, meeting new people and working within a busy environment, then these apprenticeships are for you.

Overview

Qualification

Qualification Title: Level 3 NVQ Diploma in Hospitality Supervision and Leadership

Course Content

Provide Leadership for Your Team
Develop Productive Working Relationships
Contribute to the Control of Resources
Maintain a Safe Working Environment
Improve Customer Service
Principles of Leading a Team
Supervision of Operation
Employer Rights and Responsibilities (ERR) in the Logistics Industry
Personal Learning and Thinking Skills (PLTS)
Functional Skills in English and/or maths depending upon GCSE achievement.

Entry Requirements

There are no formal entry requirements. You must an interest and passion for Customer Service and meeting new people. In order to apply for a place on the Advanced Apprenticeship, you must have completed an Intermediate Apprenticeship in Hospitality OR have a minimum of 9 months experience working in the Hospitality industry. GCSE English, maths and ICT Grade A*-C would be an advantage. However where required, Functional Skills will be completed. You will be required to find suitable relevant employment.

Next Steps

Higher Apprenticeship in Hospitality Management Level 4/5 Management qualification Foundation Degree in Hospitality Management

Career Opportunities

This is the perfect qualification for someone working in a Reception role within the Hospitality Industry. With further training you could find yourself as a Head Receptionist, Front of House Supervisor or a Duty Manager.