Customer Service Apprentice Post Ref: CAT16

Post Title: Customer Service Apprentice

Post Reference: CAT16

Hours: 37 hours per week, which may include weekend shift work during functions and events

Salary: £6,734 per annum (£3.50 per hour) paid in monthly instalments. This is the National Apprenticeship rate of pay for apprentices if they are either aged under 19 or aged 19 or over and in the first year of their apprenticeship.  Apprentices are entitled to the National Minimum (NMW) or National Living Wage (NLW) for their age if they are aged 19 or over and once they have completed the first year of their apprenticeship.  More information is also available on the government web site

Job Purpose: Primarily to support and assist the Catering Team with the day to day running of the department as well as fulfilling all the requirements to successfully complete the Apprenticeship Framework.  This will include an NVQ Level 2, underpinning knowledge certificate, Functional Skills and Industry Qualifications.


Are you passionate about providing excellent customer service and wish to gain a qualification in a professional working environment? Why not give your career a kick start and join our Kingston Maurward College Catering team?

We are looking for enthusiastic people who are naturally outgoing to work within our College Catering department. You will be involved in providing high quality service to our students, staff and visitors to the campus. A flexible and positive “can do” attitude is required and although general Hospitality experience is desirable it is not essential.  Whilst you are working with us you will gain valuable experience in a workplace environment whilst gaining a Level 2 qualification. As the leading agricultural college in the area Kingston Maurward is ideally placed to promote food for the benefit of our students and the rural economy and is an amazing place to earn whilst you learn.

Status: Fixed term post for 15 months or until the apprenticeship is completed, whichever is the earlier.

For an informal discussion about the post, please contact Jeremy Start on 01305 215054 during normal working hours.


Job Application Form – WBL Apprentices

CAT16 Customer Service Apprentice

The Closing Date for Applications is: Friday 29 September at 9:00am

Proposed Interview Date: TBC

To Apply:

Applicants for this position must complete both a College employment application form and a Work Based Learning application form

Please return the completed Application Form by email to or by post to: HR Department, Kingston Maurward College, Dorchester, Dorset, DT2 8PY.

Applicants for this position must complete a college employment application form. CVs will not be accepted.

Please add to your list of safe senders to ensure that any correspondence from us does not go directly into your spam folder.

For further details on application forms or the recruitment process, please go to our website Alternatively, please contact the HR department by emailing

You will be asked to provide evidence of all the qualifications listed on your application form at interview.

Kingston Maurward College is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.

The College welcomes applications from people with a disability and will offer interviews to all those who are able to reasonably fulfil the criteria outlined in this Job Description. If applicants with a disability shortlisted for interview require any assistance in attending please contact the College’s Human Resources Manager in order that alternative arrangements are made.

Kingston Maurward College reserves the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Following receipt of completed application forms, if you have not heard from the College within 2 weeks of the closing date regrettably you will not have been short listed on this occasion. All short listed applicants will be contacted within 2 weeks of the closing date or no later than 3 days prior to the interview date (where an interview date is specified).


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