Application FormCustomer Service Apprenticeship − Advanced Level 3 » PD163
Qualification
Advanced Customer Service Apprenticeship
Qualification Level
Level : 3
What do these levels mean?
Duration
Flexible
Times
See below.
Dates
Initially, please contact the Course Tutor on 01305 215057 for further details.
Run by
IT, Business and Professional Studies Department.
Tutor : Bryony Blair
Awarding Body
Is it right for me?
The Apprenticeship programme offers a great way to gain vocational training, qualifications and a wage at the same time.
The programme is a three−way partnership between you, your employer and your training provider.
A Customer Service Apprenticeship will give you a wide range of skills to help you deal with any situation in a customer service environment.
To complete your apprenticeship you will have training at your place of work.
What qualifications will I need?
Available to young persons aged between 16−24 who are leaving or have left full−time education.
Before the start of the training programme, candidates will need to find a company which is happy to employ a trainee.
What will I be learning about?
The NVQ in Customer Service comprises a wide range of units for you to choose from including gaining skills and preparing for your customers, providing good customer service, giving a positive impression of your organisation, dealing with customer queries and resolving complaints.
What is involved?
Your apprenticeship will involve completing an NVQ and a Technical Certificate in Customer Service and Key Skills in Application of Number and Communication.
How will I be assessed?
Kingston Maurward College will train and assess you as you work towards your qualification.
How much will it cost?
Work Based Learning − No Fee
Contact Us
reception@kmc.ac.uk Or use our Online Contact Form
Kingston Maurward College
Dorchester
Dorset
DT2 8PY
Tel. 01305 215215